Position Description
Clinic Support Specialist
Background
Physician Software Systems is seeking full time and part time Dialysis/Nephrology Nurses to help our dialysis services provider clients by providing implementation services, product training, and phone-based product support. This is an exciting opportunity to use your training and experience and expand the scope of care giving from a few patients at a time to hundreds and eventually thousands of dialysis patients.
Our product is a software tool that will enable physicians and clinicians to better manage anemia in dialysis patients. We created the product to improve the quality of life for dialysis patients by providing a more accurate methodology to select precise ESA dosages. It will enable clinicians to more consistently maintain patients in the FDA recommended hemoglobin levels and help to significantly reduce hemoglobin cycling. Our product was developed in cooperation with Mayo Clinic, which has an equity stake in the company.
Position Description
The Clinic Support Specialist will provide training and general support services to our dialysis facility clients. The Support Specialist will provide on-site classroom training and on-site product support for new, implementing clients, and also participate in a scheduled national phone-based support network for all production clients.
As a Clinic Support Specialist you will find new ways to capitalize on your experience and take on the responsibility for the successful implementation of our product and client acceptance through your instruction, coaching and issue resolution.
Training Responsibilities
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Prepare & maintain lecture materials and handouts
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Maintain appropriate system test data to be utilized in course examples and product demos
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Gather session feedback to further improve courses
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Collect real-life and examples from client interactions to improve course quality
On-site Client Support Responsibilities
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Train and collaborate with client’s project team to ensure their success
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Make follow-up client visits during the first 90-days to provide continued support and education
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Develop collegial relationships with anemia managers to ensure acceptance and success of product
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Act as primary contact for phone support for the first 90-days of the project
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Document client on-site and phone support interactions as part of the turnover to National Phone Support
National Phone Support Responsibilities
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On call for telephone support during schedule hours (Mon. – Sat.)
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Obtain a high-level of product proficiency in order to independently resolve client issues
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Log and assist in the analysis of client concerns and questions
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Develop long term relationships with clients built on empathy and respect
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Phone Support days will normally be scheduled in advance and worked remotely from home
Job Qualifications
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Current RN license in the state of practice
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BSN and CNN preferred
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Computer savvy
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Ability to travel overnight, if employed full time
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Exceptionally self-motivated, and self-directed
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Self-motivated and self-directed
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Experienced training small groups
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Multi-tasking capabilities
If this job description fits you, intrigues you or fits a colleague please send resumes to positions@physoft.com